Shipping Policy and FAQ

What Post office do you use for Shipping?

United States Postal Services (USPS)

When is it Shipped?

All items takes 3 processing days. Once it is processed, it will be shipped on every Friday of the week.
Saturday and Sunday are not included in business days.

When Does it get Here?

All items are shipped from Los Angeles, California.
Delivery time depending on location....

  • Within California, Arizona, and Colorado it takes about 1-2 business days.

  • Within the U.S. it would take approximately 2-3 business days.

  • Shipping outside of U.S. (international shipping) takes approximately 5-10 business days.

How can I track My Items?

  • Tracking numbers from USPS will be sent to you through via Email.

  • International shipping Customs numbers will be via Email.


Pre-orders are shipped when the products are completed.
Shipping dates are approximately 2-4 business days.
When products arrive, they will be shipped out immediately.
Emails will be sent out to inform buyers when the products have arrived.

Lost or Damaged Items?

Mori Galaxy is not responsible for any item damaged or lost during shipping.
Items are checked for quality and packaged uniquely before mailing out.
If you do not receive your package within the due shipping day,
Please call or visit USPS postal office near you for more information.

USPS Support Link

Return, Exchange, Refund policy: 

  • All sales are final.

  • We do not refund items that have incorrect addresses.
    Please double check your mailing address before confirming your shopping list.

  • If the item has been marked shipped and lost due to incorrect labeling, the customer will be required to pay the item in full to receive new shipment.

  • If international mails are returned to us, or in the process of returning to us, we do not (cannot) mail the items without receiving the package first.

  • If your item has been returned to us, you will receive an email (to your order email you provided) about your item.
    You’ll have to pay new shipping cost to mail out your item again.

  • Filling incorrect shipping cost based on your item will lead your item to be canceled.


  • Exchanges:
    are available if the items are damaged, misprinted, or have size issues. Damaged items may be returned by providing photo evidence and email confirmation. Exchanged item(s) MUST attain original packaging. All items within the package must be returned. Return shipping fee applies.

  • Mori Galaxy and it's associates are not responsible for any lost or stolen items that are marked “delivered” to Address by the listed shipping services such as USPS, Fedex, UPS, etc.

  • If item is not to your satisfaction please email: (Lets work something out!)