Shipping Policy and FAQ

What Post office do you use for Shipping?

United States Postal Service (USPS).

When is it Shipped?

All items takes 3 processing days. Once it is processed, it will be shipped on every Friday of the week.

When Does it get Here?

All items will be mailed on Friday of every week.
An email will be sent to verify your order has been shipped.

  • Within the U.S. it would take approximately 3-4 business days.
  • Shipping outside of U.S. would take approximately 5-7 business days.


Preorders are shipped when the products are completed.
Shipping dates are approximately 2-4 business days. When products arrive, they will be shipped out immediately.
Emails will be sent out to inform buyers when the products have arrived.

How can I track My Items?

Tracking number from USPS will be sent to you through via Email.
Custom numbers will be sent for International shipping.

"PICK UP" shipping option

"Pick up" in the checkout option does NOT mail out the item(s).
You may pick up the item personally at a convention.
You can check up coming conventions in the Event section.
Items marked as "Pick Up" will be saved until the second day of the convention (if it's a single day convention, until 12pm.).
If you missed the "Pick up" deadline for a convention or failed to show up; please e-mail Mori Galaxy.
You can Paypal the shipping fee to:
The Items you have ordered will be mailed to you in specified address.

Lost or Damaged Items?

Mori Galaxy is not responsible for any item damaged or lost during shipping.
If you do not receive your package within the due shipping day,
please check the tracking number, and call the local USPS postal office to check up on your package.

Return Policy

All sales are final.
Returns are not available do to hygienic reasons.
Exchanges are available if the items are damaged or misprinted. Return fees applies.
If item is not to your satisfaction please email: (lets work something out!)